|
We are providing this privacy statement to demonstrate our commitment to our
member's privacy by disclosing to you what personal information we collect,
how we will use it, with whom we will share it, what choices are available
to members, our security procedures, and how you can contact OKbridge and/or
correct any personal information.
OKbridge has never sold or rented any information about its members, and we
have no plans to do so in the foreseeable future. If we should decide to change
our policy, we will notify you in advance by email and give you an opportunity
to opt out of such practice.
Information Collection and Use
OKbridge collects information in several ways from our members and at several
different points on our Web site.
Registration/Membership
In order to use our Web site, a user must first complete the registration
or free trial membership form. When you sign up for a free trial membership,
we collect from you both personal information and playing information.
Personal Information
The personal information collected during the sign-up process includes your
name, street address, phone number, email address and credit card information.
We use your credit card information to charge you for your subscription at
the end of your free trial membership. We use your contact information and
email address to contact you for marketing purposes and to send you updates
about your account. On occasion, you may also be contacted by phone or U.S.
mail with news about OKbridge, upcoming promotions, and to comment and collect
feedback about our services. We always welcome suggestions from our members
about how we can improve our Web site.
We have never shared specific personal information about our members with
other organizations or individuals and we have no plans to do so.
Playing Information
To complete your user profile, we also collect playing information. This
includes your playing level, the bidding systems you like to play, your favorite
conventions, and your ACBL or WBF membership numbers. You can also edit your
profile to include any additional information that you would like to share
with other members. Your email address is provided to allow other members
to contact you. All information provided in this section is voluntary and
public. Many of the games played at OKbridge are pick-up games. Your profile
lets other players know what kind of bridge player you are. This helps to
create a comfortable playing environment for you and your potential partners.
Order
We request information from users on our product order form. A user must provide
contact information (such as name, street address, e-mail and shipping address)
and financial information (such as credit card number and expiration date).
This information is used for billing purposes and to fill customer's orders.
If we have trouble processing an order, the information is used to contact
the customer.
Profile
We store information that we collect through cookies and log files to create
a profile of our members. A profile is stored information that we keep on individual
members that details their viewing preferences. Consequently, collected information
is tied to the members personally-identifiable information to provide offers
and improve the content of the site for the member. This profile is used to
tailor a member's visit to our Web site, and to direct pertinent marketing
promotions to them. We do not share your profile with any third parties.
Cookies
In order to offer our members our customizable and personalized service and
to better respond to any problems members may experience, we use cookies. A
cookie is a small piece of data tied to information about the member that is
sent to your browser from a Web server and stored on your computer for record
keeping purposes. We use both session ID cookies and persistent cookies. For
the session ID cookie, once members close the browser, the cookie simply terminates.
A persistent cookie is a small text file stored on the user's hard drive for
an extended period of time. Persistent cookies can be removed by following
Internet browser help file directions. Persistent cookies enable us to track
and target the interests of our members to enhance the experience on our site.
See the "Profile" section above and the additional description of
our use of cookies below. We use cookies to identify you as a member through
your username and password.
Generally, we use cookies to remind us of who you are and enable us to access
your account information so that you do not have to re-enter it, gather statistical
data about usage by registered members, research visiting patterns and estimate
audience size. We use this information to better personalize the content, banners,
and promotions that you and other members will see on our sites. Preference
and options configurations in your browser determine if and how a cookie will
be accepted. You can change those configurations on your computer if you desire.
By changing your preferences, you can accept all cookies, you can be notified
when a cookie is set, or you can reject all cookies. If you do so and cookies
are disabled, you cannot use OKbridge's services that require registration
in order to participate.
Log Files
Like most standard Web site servers we use log files. This includes internet
protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit
pages, platform type, date/time stamp, and number of clicks to analyze trends,
administer the site, track user's movement in the aggregate, and gather broad
demographic information for aggregate use. IP addresses, etc. are not linked
to personally identifiable information.
Information Transmitted on the Site
Subject to our Terms of Membership, all transmissions on our service are owned
by OKbridge. Any information transmitted on or using our service, or found
on our web site, is owned exclusively by OKbridge, Inc. and may not be copied
or retransmitted without our prior written permission.
Communications from the Site
We send all new members a welcoming email to verify password and username.
Established members will occasionally receive information on products, services,
special deals, and a newsletter. Out of respect for the privacy of our members
we present the option to not receive these types of communications. Please
see the Choice and Opt-out sections.
Service Announcements
On rare occasions it is necessary to send out a strictly service-related announcement.
For instance, if our service is temporarily suspended for maintenance we might
send members an email. Generally, members may not opt-out of these communications,
though they can deactivate their account. However, these communications are
not promotional in nature.
Customer Service
We communicate with members on a regular basis to provide requested services
and in regards to issues relating to their account, and we reply via email
or phone, in accordance with the members wishes.
Sharing/Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose
personal information when required by law wherein we have a good-faith belief
that such action is necessary to comply with a current judicial proceeding,
a court order or legal process served on our Web site.
Third Party Intermediaries
We use an a credit card processing company to bill members for goods and services.
These companies do not retain, share, store or use personally identifiable
information for any secondary purposes.
Choice/Opt-out
Our members are given the opportunity to 'opt-out' of having their information
used for purposes not directly related to our site at the point where we ask
for information. For example, our signup process has an 'opt-out' mechanism
so members who join OKbridge but don't want any marketing material can keep
their email address off of our lists.
Members who no longer wish to receive our newsletter and promotional communications
may opt-out of receiving these communications by replying to the email with
"unsubscribe" in the subject line or emailing us at help@okbridge.com.
In addition, members may contact us by phone, email or postal mail to opt-out.
Surveys & Contests
From time-to-time our site requests information from members via surveys or
contests. Participation in these surveys or contests is completely voluntary
and the user therefore has a choice whether or not to disclose this information.
The requested information typically includes contact information and demographic
information. Contact information will be used to notify the winners and award
prizes. Survey information will be used for purposes of monitoring or improving
the use and satisfaction of this Web site. Members' personally-identifiable
information is not shared with third parties unless we give prior notice and
choice.
Security
This Web site takes every precaution to protect our members' information. When
members submit sensitive information via the Web site, their information is
protected both online and off-line. OKbridge uses the latest encryption technology
to protect your personal information and ensure that every transaction that
takes place on our web site is secure using SSL. When our registration/order
form asks members to enter sensitive information (such as credit card number
that information is encrypted and is protected with the best encryption software
in the industry - SSL. While on a secure page, such as our order form, the
lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft
Internet Explorer becomes locked, as opposed to unlocked, or open, when members
are just 'surfing'.
While we use SSL encryption to protect sensitive information online, we also
do everything in our power to protect user-information off-line. All of our
members' information, not just the sensitive information mentioned above, is
restricted in our offices. Only employees who need the information to perform
a specific job (for example, our billing clerk or a customer service representative)
are granted access to personally identifiable information. Our employees must
use a password to access administrative interfaces. Furthermore, ALL employees
are kept up-to-date on our security and privacy practices. Our employees are
notified and/or reminded about the importance we place on privacy, and what
they can do to ensure our members' information is protected any time new policies
are added or existing policies are changed. Finally, the servers that store
personally identifiable information are in a secure environment behind a locked
cage in a locked facility. If members have any questions about the security
at our Web site, members can send an email to help@okbridge.com.
Unfortunately, no data transmission over the Internet can be guaranteed to
be totally secure, and there is a slight risk that data could be intercepted
or interrupted during Internet transmission. Although we strive to provide
for secure transmission of members' personal information and all site information
from the member's computer to OKbridge for storage, OKbridge cannot warrant
the security of any information members transmit to us or from our online services
and members do so at their own risk.
How to Update Your Personal Information
You can update your personal information at any time by emailing our Member
Services team at help@okbridge.com with
any changes that you would like us to make to your information. Some personal
information can also be updated by editing your profile at www.okbridge.com/membersclub/php3/edit_profile.php
Notification of Changes
If we decide to change our privacy policy, we will post those changes to this
privacy statement, the homepage, and other places we deem appropriate so our
members are always aware of what information we collect, how we use it, and
under what circumstances, if any, we disclose it. We will use information in
accordance with the privacy policy under which the information was collected.
If, however, we are going to use members' personally-identifiable information
in a manner different from that stated at the time of collection we will notify
members via email. Members will have a choice as to whether or not we use their
information in this different manner. However, if members have opted out of
all communication with the site, or deleted/deactivated their account, then
they will not be contacted, nor will their personal information be used in
this new manner. In addition, if we make any material changes in our privacy
practices that do not affect user information already stored in our database,
we will post a prominent notice on our Web site notifying members of the change.
In some cases where we post a notice we will also email members, who have opted
to receive communications from us, notifying them of the changes in our privacy
practices.
How to contact us about privacy concerns
If you have questions or concerns about our privacy policy, or do not wish
to receive emails, mailings or phone calls, please contact us at:
OKbridge, Inc.
email: help@okbridge
[return to top]
|